Subscriptions

Published monthly, Custom Retailer is designed for custom electronics retailers, integrators, installers, and service professionals that want to maximize their success in the custom electronics field. Custom Retailer is the only magazine that provides valuable strategies, intelligence and viewpoints of the 21st century retailer, installer and integrator who wishes to conduct a successful c-business. Subscriptions are available free to individuals who meet pre-established demographic criteria.

CLICK HERE TO SUBSCRIBE

CUSTOMER SERVICE:

To change your address or cancel your subscription, please contact our Customer Service Department whis is available from 8:30 - 5:00 ET by calling 888-889-9491 (outside the US call 215-238-5338), via e-mail at magazinecs@napco.com or by faxing 215-238-5217. You may also contact us in writing at: Custom Retailer, North American Publishing Company, 1500 Spring Garden Street - 12th Floor, Philadelphia PA 19130.

View our complete privacy policy at http://www.napco.com/privacypolicy/

To help save you time we've put the answers to our most frequently asked questions right here.

1. How do I change the name on a free subscription?

Due to audit regulations we can not transfer a free subscription from one individual to another.  To request a free subscription in your own name please visit http://sub.customretailer.net/a1/?pmc=web11&pub=crt

To cancel the old subscription you can fax a copy of a current mailing label to 215-238-5217. You can also e-mail magazinecs@napco.com or call our customer service department from 8:30 to 5:00 ET. Be sure to provide us with the magazine name, your name and complete mailing address and a method to reach you so we can confirm your cancellation.

2. How do I renew my free subscription?

In order to renew your free subscription you will need to complete a renewal qualification form found at http://sub.customretailer.net/lp/?pt=a0&pmc=web11&pub=crt

3. How long will it take to get my first issue?

North American Publishing Company offers free subscriptions to individuals who meet specific pre-established demographic criteria which has been set for each of our titles. Individuals who satisfy this criteria are added as non-renewing subscribers are removed. While it typically takes 6-8 weeks to receive the first issue, it may take several months on some titles due to high demand.

To find out about the status of your request, please contact our customer service at 888-889-9491 (outside the US, call 215-238-5338) or e-mail magazinecs@napco.com. For subscribers who do not qualify for free subscriptions, paid subscriptions are available by using the same contact information.

4. How come I get this magazine for free?

We are able to offer complimentary subscriptions to select individuals because our costs are offset by the advertising revenue generated by each title.

5. How do I get a replacement copy?

Unfortunately we are unable to provide replacement copies on a complimentary basis. Replacements can be purchased while supplies last by contacting our back issue department from 8:30 - 5:00 ET at 215-238-5361 or kkling@napco.com.

6. How do I buy a single copy?

Single copies may be purchased while supplies last by contacting our back issue department from 8:30 - 5:00 ET at 215-238-5361 or kkling@napco.com.

7. Why do I have to fill out a form every year?

Subscribers who receive our publications for free are required to fill out a request form every year so that North American Publishing Company can comply with U.S. postal service regulations and to provide our editors with updated demographic information which helps them keep editorial content relevant.

8. I didn't request this, why am I getting it?

From time to time, we purchase mailing lists of people who meet the pre-established criteria for each of our magazines and send out sample copies. If you do not wish to continue to receive these free sample copies, please contact our customer service at 888-889-9491 (outside the US, call 215-238-5338) or e-mail magazinecs@napco.com.